Terms of service
Terms of Service
Last updated: October 17th, 2026
These Terms of Service (“Terms”) govern your use of icebox.com (the “Site”) and your purchases, sales, trades, custom orders, and other transactions with ICEBOX, INC., doing business as Icebox Diamonds & Watches (“Icebox,” “we,” “us,” or “our”), whether online or in our showroom.
By using the Site or doing business with us, you agree to these Terms and to our Privacy Policy, Return and Refund Policy, and Shipping Policy, which are part of these Terms. If you do not agree, do not use the Site.
1. Eligibility
You must be at least 18 years old to use the Site or transact with us.
2. Accounts
You are responsible for keeping your account sign-in codes confidential and for all activity in your account. Tell us right away if you believe your account has been used without your permission. We may suspend or close accounts that appear fraudulent, create a security risk, or violate these Terms.
3. Product Information
Diamond grades. The color and clarity grade of each piece (for example, VVS, VS, or SI) is stated on its product page. Diamond grades follow Gemological Institute of America (GIA) grading standards. If a GIA report is included with a piece, the product page says so.
Carat and gram weights. Total carat weights and gram weights are approximate. Actual weight may vary by up to [±X%] from the stated weight. Sizing or other changes to an item may change its actual weight, and your receipt or appraisal may not reflect that change.
Natural and lab-grown diamonds. Natural diamonds are described as diamonds. Laboratory-grown diamonds are always identified as “lab-grown” in the product name and description. Lab-grown diamonds may be offered in any metal.
Metals. Metal content (for example, 14K gold or 925 sterling silver) is stated on each product page.
Images. Product images may differ slightly from the actual item because of lighting, screen settings, natural variation in diamonds, gemstones, and metals, and handmade production.
Errors. We work to keep product information, pricing, and availability accurate, but errors can happen. We may correct errors, update information, or cancel orders affected by an error, including after an order is placed. If we cancel a paid order, you will receive a full refund.
4. Watches
Independent dealer. Icebox is an independent dealer of watches. We are not an authorized dealer, agent, or affiliate of any watch manufacturer, and we are not affiliated with any manufacturer’s certified pre-owned program. Brand names are used only to identify the watches we sell.
Factory-original only. Icebox sells only watches whose dials, hands, bezels, bracelets, and diamonds are factory original or genuine manufacturer service parts. We do not sell watches with aftermarket diamonds, gem settings, or other aftermarket components.
Factory diamonds are verified before listing. Before any diamond-set watch is listed, we check its reference number and dial code against the manufacturer’s specifications. Where available, we also confirm with original papers or a manufacturer service record. We describe diamond-set watches by the manufacturer’s factory specification rather than by an estimated carat weight.
Listing disclosures. Each watch listing states:
- Condition grade: Unworn, Excellent, Very Good, Good, or Vintage
- Original vs. replacement parts: whether the dial, hands, bezel, crown, and bracelet are factory original or genuine manufacturer service replacements
- Polishing: whether the case is unpolished, lightly polished, or polished
- Service history: any known service history
- Box and papers: exactly what is included. If an item isn’t listed, it isn’t included.
Manufacturer warranties. Watches are covered by the Icebox Limited Warranty in place of any manufacturer’s warranty (see Section 11). Some watches may come with an original manufacturer warranty card that shows time remaining. Icebox makes no representation that any manufacturer warranty is valid, active, or transferable, and Icebox does not honor, administer, or extend any remaining manufacturer coverage. Any warranty card is included only as documentation of the watch’s history.
Shared inventory. Some watches may also be offered by our affiliate, Swiss Watches (swisswatches.com). A watch bought from Icebox is sold by Icebox and is covered by these Terms.
5. Orders and Acceptance
Placing an order does not guarantee that we accept it. Every order is subject to:
- Payment confirmation
- Availability
- Fraud screening
- Identity verification where needed
- Shipping eligibility
We may refuse, cancel, limit, or hold any order. Reasons include suspected fraud, payment issues, pricing or description errors, unavailability, and shipping restrictions. For security, we do not process purchases over the phone. Purchases must be completed online or in our showroom.
6. Payment
Accepted payment methods. Where shown at checkout, we accept:
- Shop Pay and Shop Pay Installments
- Visa, Mastercard, American Express, Diners Club, and Discover
- Apple Pay, Google Pay, Amazon Pay, and PayPal
- USDC
- Local payment methods in eligible international markets: Bancontact, BLIK, EPS, MobilePay, Multibanco, Przelewy24, and TWINT
Wire transfers. Wire transfer may be available for qualifying orders by arrangement with our team. Wire payments over $3,000 require a copy of a valid government-issued photo ID and a brief video call before the order is released.
Third-party providers. Payments, installment plans, and stablecoin payments are subject to the terms of the provider that processes them. Shop Pay Installments are offered by Shopify’s lending partners, subject to eligibility; plans and rates are shown before you accept.
When an order is final. An order is final only after payment is confirmed and we accept the order.
7. Fraud Prevention and Verification
We use fraud-prevention tools and manual review to protect our customers. If an order is flagged, we may ask for:
- A government ID
- Payment card verification materials
- A video call
- Other reasonable verification
If verification is not completed, the order may be delayed or cancelled, and any payment will be returned.
8. Shipping, Returns, and Exchanges
Shipping is governed by our Shipping Policy. Returns, exchanges, and ring resizing are governed by our Return and Refund Policy.
9. Custom Jewelry
Pricing. Custom pieces start at $5,000. Final pricing depends on the design, size, gold weight, stones, and finishing, and is confirmed before production begins.
Deposit. Custom projects begin with a $1,500 design deposit, which is credited toward your final piece. The deposit is non-refundable once paid.
Revisions. Your design includes up to three (3) rounds of revisions. Additional revisions may carry a design fee, which we will quote before starting.
Timeline. Production typically takes 6–8 weeks after you approve the final design. Complex projects may take longer. Timelines are estimates and are not guaranteed.
Balance. The remaining balance is due before your piece ships or is picked up. [Unpaid balances: see note at the bottom of this response.]
Final sale. Custom pieces are final sale and are not eligible for exchange. They are covered by our Limited Warranty and Lifetime Authenticity Guarantee.
Your materials. By sending us logos, artwork, images, or other materials, you confirm that you own them or have permission to use them, and that our use of them to create your piece will not infringe anyone’s rights.
Our use of your design. Icebox may photograph, display, and use your finished piece and its design in our marketing, website, and social media.
10. Appraisals and Certificates
Purchases may include an Icebox appraisal or Certificate of Authenticity. Appraisal values are estimated retail replacement values for insurance purposes only. They are not an offer to buy, a guarantee of resale value, or an indication of what Icebox or anyone else would pay for the item.
11. Limited Warranty
Icebox provides the following limited warranties to the original purchaser.
Jewelry (one year). Icebox jewelry is warranted for one (1) year from the delivery date against substantial manufacturing defects in materials or workmanship, and normal wear and tear under typical use.
Watches (one year). Watches are warranted for one (1) year from the delivery date against defects in movement function under normal use. This covers winding, hand-setting, date and calendar functions, and chronograph start, stop, and reset functions.
A watch is performing within specification if it meets the standards below, measured on a calibrated timing machine across standard test positions. Deviations within these tolerances are normal and are not defects.
- Certified chronometers: within the certifying standard (COSC: −4/+6 seconds per day), or the manufacturer’s stricter tolerance where applicable.
- Non-certified mechanical watches: within ±20 seconds per day.
- Quartz watches: within ±20 seconds per month.
Repairs (six months). Repair work performed by Icebox is warranted against defects in materials and workmanship for six (6) months from the repair date. This covers only the parts Icebox worked on.
Not covered (all warranties):
- Negligence, misuse, abuse, or accidental damage
- Incidental damage from external causes
- Loss or theft
- Diamonds larger than 0.10 ct each
- Invisible-set items
- Repairs to center diamond settings, prongs, or heads
- Cosmetic wear beyond normal use, such as deep scratches, dents, or plating wear
- Damage caused by service, repair, modification, or resizing performed by anyone other than Icebox or a manufacturer’s service center
Also not covered for watches:
- Water resistance or water damage of any kind. Water resistance is not guaranteed unless a pressure-test result is stated on the listing.
- Crystals, and damage from impact, shock, or dropping
- Magnetization
- Bracelet stretch, leather or fabric straps, and quartz batteries
Remedies. If a covered defect is confirmed on inspection, Icebox will repair or replace the item at its discretion.
Gemstones on watches. Icebox will never set, reset, or replace a gemstone on a watch. If a factory-set stone becomes loose or is lost because of a covered defect, Icebox will, at its option, do one of the following:
- Send the watch to the manufacturer’s service center for repair at Icebox’s expense.
- Provide a comparable replacement watch.
- Refund the purchase price.
Genuine parts. All watch warranty repairs use genuine manufacturer parts or are performed by the manufacturer’s service center.
How to make a claim. Contact us at (404) 842-0266 or orders@icebox.com with your order number and photos or video of the issue. If your claim is approved, we will send a prepaid, insured FedEx label. Do not ship anything until you receive authorization.
- Typical in-house warranty repairs take 3–6 weeks from the day we receive the item.
- Repairs sent to a manufacturer’s service center follow that center’s timeline, which may be longer.
- If inspection shows the issue is not covered, we will give you a repair estimate. Return shipping for items with non-covered issues is your responsibility.
Transferability. These warranties apply only to the original purchaser named on the Icebox invoice and cannot be transferred.
Implied warranties and legal rights. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the applicable warranty period above. Some states do not allow limits on how long an implied warranty lasts, so this limitation may not apply to you. Icebox is not liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
12. Lifetime Authenticity Guarantee
For as long as the original purchaser owns the item, Icebox guarantees that every item we sell is authentic as described. Specifically:
- Natural diamonds are natural.
- Lab-grown diamonds are lab-grown.
- Metals are of the stated karat or fineness.
- Watches are authentic, and any diamonds on them are factory original.
If GIA, the manufacturer, or an independent laboratory or authenticator agreed on by you and Icebox determines that an item is not authentic as described, Icebox will refund the full purchase price when the item is returned.
This guarantee:
- Cannot be transferred.
- Does not apply to parts or stones replaced, or alterations made, by anyone other than Icebox or the manufacturer after purchase.
13. Selling and Trading to Icebox
These terms apply when you sell or trade jewelry, diamonds, gold, precious metals, bullion, or watches to Icebox, whether by mail or in our showroom.
Your promises. By selling or trading to Icebox, you confirm that:
- You are the owner of the item.
- You have the legal right to sell it.
- It is free of any liens or claims.
- It is authentic as you described it.
If any of these turns out to be untrue, you must return all money or credit you received. Once we receive it, we will return the item to you, unless the law requires us to hold it.
Eligibility. You must be at least 18. Mail-in sales are available from the 50 U.S. states.
Identity and records. A valid government-issued photo ID is required for every purchase. For mail-in sales, we verify your ID before sending a shipping label. We record and report transactions as required by Georgia law.
Quotes. Quotes based on photos or descriptions are preliminary. They assume the item is in sale-ready condition and, for watches, includes its box, papers, and all bracelet links. Precious metals are valued by verified purity, weight, and current market price. Every final offer is confirmed after inspection.
Mail-in shipping.
- Use only the prepaid, insured FedEx label Icebox provides.
- Drop your package off at a staffed FedEx location.
- Pack the item securely and discreetly.
Our shipping insurance applies only when these instructions are followed.
Inspection. Mailed items are inspected on video when they arrive. If the item differs from your description, we will give you an itemized explanation of any change to the offer. Deductions for needed work are charged at Icebox’s actual cost.
Declining an offer. If you decline a final offer, we will return your item free of charge, fully insured, within two business days.
Items we do not buy. Icebox does not purchase watches with aftermarket diamonds, gem settings, or other aftermarket components. These will be declined and returned to you free of charge.
Suspected stolen or counterfeit items. Items we reasonably suspect are stolen or counterfeit may be held and reported to law enforcement as required by law.
Payment. We pay by bank wire or business check, sent the same business day you accept our final offer. Payment goes only to an account or payee in the seller’s name. Cash may be available for in-person sales in our showroom.
Trades. Trade value may be applied toward a purchase from Icebox, subject to the exchange category rules in our Return and Refund Policy. If your trade is worth more than the item you’re buying, we will pay you the difference. Purchases that include a trade-in are final sale.
14. Marketing Communications
If you sign up for our emails or text messages, you agree to receive marketing communications from Icebox as described in our Privacy Policy. You may unsubscribe from emails at any time, or reply STOP to any text. Consent is never a condition of purchase.
15. Intellectual Property
All content on the Site, including text, images, videos, logos, designs, product photography, and code, is owned by Icebox or its licensors and is protected by copyright, trademark, and other laws. You may not copy, reproduce, distribute, modify, scrape, or create derivative works from any Site content without our prior written permission.
16. Acceptable Use
You agree not to:
- Use the Site unlawfully.
- Interfere with the Site’s security or operation.
- Attempt to access accounts or systems you are not authorized to use.
- Use bots, scrapers, or other automated tools to collect data from the Site.
- Upload malicious code.
17. Reviews and Submissions
If you submit a review, photo, or other content, you confirm that it reflects your honest experience and that you have the right to share it. You grant Icebox permission to display it in connection with our business. We do not suppress reviews based on whether they are positive or negative. We may remove content that is unlawful, abusive, or unrelated to our products or services.
18. Third-Party Services
The Site may link to or integrate with third-party services, including payment providers, carriers, and social media platforms. Icebox is not responsible for third-party services, and your use of them is governed by their own terms.
19. Disclaimer of Site Availability
The Site and its content are provided “as available.” We do not guarantee that the Site will be uninterrupted, error-free, or free of harmful components. This section does not limit the Limited Warranty or Lifetime Authenticity Guarantee in Sections 11 and 12, or any rights you have under applicable law.
20. Limitation of Liability
To the fullest extent permitted by law:
- Icebox is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or our products or services.
- Icebox’s total liability for any claim will not exceed the amount you paid for the product or service that gave rise to the claim.
Some jurisdictions do not allow these limitations, so they may not apply to you.
21. Indemnification
You agree to indemnify and hold harmless Icebox and its owners, employees, and agents from claims, losses, and expenses, including reasonable attorneys’ fees, arising from:
- Your violation of these Terms or the law
- Your misuse of the Site
- Content or materials you provide to us
- A false statement you make when selling or trading an item to Icebox
22. Governing Law
These Terms are governed by the laws of the State of Georgia, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Fulton County, Georgia, unless applicable law requires otherwise.
23. Changes and Severability
We may update these Terms from time to time. Changes take effect when posted, and they apply to transactions made after that date. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.
24. Contact
ICEBOX, INC., d/b/a Icebox Diamonds & Watches
3255 Peachtree Road NE, Suite 2, Atlanta, GA 30305
Phone: (404) 842-0266
Email: orders@icebox.com