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Frequently Asked Questions

Icebox Return Policy

You may return items purchased in-store or online for an exchange towards in-stock items (of equal or greater value) within 14 days of the receipt of the item(s). No refunds. Special orders, custom orders, and clearance/sale items are non-returnable and considered a Final Sale. Transactions with trade-ins are non-returnable and considered a Final Sale. Items must be returned by the purchaser in their original, unused, saleable condition (with no alterations, including sizing or engraving) in original packaging with receipts, paperwork, documentation, watch links, etc. Shipping costs are not refundable. To initiate a return, customers MUST contact our returns department to receive a Return Authorization Number. You can contact us at support@icebox.com or by calling 404-842-0266. Items purchased in store can be exchanged in store without a Return Authorization Number, other restrictions apply. How to Prepare a Return: Obtain a Return Authorization Number. Please contact us at 404-842-0266 or email us at support@icebox.com in order to be issued a return authorization number. You must write this Return Number clearly on the exterior of the package before sending it out to us. Please note that any package sent without a Return Authorization Number written out on the outer box, will be not be accepted. Package Your Return. Please make sure to include all original packaging as well as any other material, which was sent/delivered to you. Ship and Insure Your Package via USPS Registered Mail. Please make sure to use only United States Postal Service (USPS), and not FedEx or UPS. The United States Postal Service is the only company which will insure jewelry for over $500. Please ensure to receive a confirmation of delivery and keep the shipment tracking number as confirmation of shipment. Ship your package only with USPS Registered Mail, insured for the total value of the item. Please ensure to receive a confirmation of delivery, and keep the shipment tracking number as confirmation of shipment. Please Note: Icebox will not be responsible for lost or stolen return packages. Upon receiving your return at Icebox, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered or damaged in any way, are not eligible for a return and the item will be sent back to you. Packages sent back to Icebox without a return authorization number present on the outer packaging will be refused upon arrival.

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