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Frequently Asked Questions

Will a signature be required for delivery?

Yes, your signature is required for the delivery of all orders.

Can I pay with 2 or more different credit cards?

We can accept multiple forms of payment for merchandise, but you will have to call our store at 404-842-0266 for us to process the transaction.

Can I track my order?

Yes, the day your item is shipped, the Fedex tracking number will be sent to you by email. Items usually arrive within 2 days and you will be required to sign for the package.

Are your shipments secured?

Yes, all Icebox shipments are insured for their full value during transit. You will be required to sign for the package.

Can I return a custom piece of jewelry?

No, all custom items are a final sale and cannot be returned.

Is your website secure?

Yes, we have multiple layers of security to ensure your personal information and payment details are never compromised.

How often do you update your inventory?

We update our inventory several times per week. New items are added every few days.

I have a diamond to sell, will you consider buying it?

Yes, we do buy diamonds. If you have an item to sell, please call our store at 404-842-0266 and ask to speak to the buying department. We only buy diamonds over 1.00 carats. We also buy watches, gold, and diamond jewelry. You do not need an appointment to sell your jewelry.

Do I need to make an appointment to visit Icebox?

No, you do not need an appointment to visit Icebox. Walk-ins are welcome during all business hours!

What are your business hours?

We are open Monday through Friday from 11AM - 7PM EST.

Does Icebox ship internationally?

Yes, we ship all over the world via Fedex and DHL. If you have any special preferences for your shipment, please put a message in the notes section at the end of checkout.

Can you ship my item to an address different from my billing address?

Yes, but you must first call your credit card company and add the shipping address to your account.

Can I place an order by phone?

Yes you may! If you would like to place an order by phone, please call 404-842-0266 during business hours.

How do I pay using a Wire Transfer?

Simply checkout on our website, click on the payment option "wire transfer" in the checkout. After you complete the checkout, you will be emailed the invoice and wire transfer information.

Where is Icebox located?

Icebox is located in the Buckhead neighborhood of Atlanta, 4 lights down from Lenox Mall. Our address is 3255 Peachtree Road NE; Ste 2 - Atlanta, GA 30305. We are located on the side of the Haverty's plaza.

How can I get my jewelry insured against loss or theft?

We do not sell jewelry insurance, but we recommend for jewelry insurance.

Is Icebox an authorized Rolex Dealer?

No, we are not an authorized dealer of any watch brands. Watches from Icebox come with a 1 year Icebox warranty, and no manufacturers warranty.

Do you resize the ring if I have a problem with its size? If yes, what are the charges for the same?

Yes, we will resize the ring free of charge within 100 days of purchase. We can typically re-size rings up to two sizes up or down. Please note that eternity ring designs cannot be re-sized.

Will I be charged sales tax on my purchase?

All orders within the state of Georgia are subject to 8.9% sales tax. If your order is being shipped outside of the state of Georgia, you will not be charged sales tax.

What is your return policy?

You may return items purchased in-store or online for an exchange towards in-stock items (of equal or greater value) within 14 days of the receipt of the item(s). No refunds. Special orders, custom orders, and clearance/sale items are non-returnable and considered a Final Sale. Transactions with trade-ins are non-returnable and considered a Final Sale. Items must be returned by the purchaser in their original, unused, saleable condition (with no alterations, including sizing or engraving) in original packaging with receipts, paperwork, documentation, watch links, etc. Shipping costs are not refundable. To initiate a return, customers MUST contact our returns department to receive a Return Authorization Number. You can contact us at or by calling 404-842-0266. Items purchased in store can be exchanged in store without a Return Authorization Number, other restrictions apply. How to Prepare a Return: Obtain a Return Authorization Number. Please contact us at 404-842-0266 or email us at in order to be issued a return authorization number. You must write this Return Number clearly on the exterior of the package before sending it out to us. Please note that any package sent without a Return Authorization Number written out on the outer box, will be not be accepted. Package Your Return. Please make sure to include all original packaging as well as any other material, which was sent/delivered to you. Ship and Insure Your Package via USPS Registered Mail. Please make sure to use only United States Postal Service (USPS), and not FedEx or UPS. The United States Postal Service is the only company which will insure jewelry for over $500. Please ensure to receive a confirmation of delivery and keep the shipment tracking number as confirmation of shipment. Ship your package only with USPS Registered Mail, insured for the total value of the item. Please ensure to receive a confirmation of delivery, and keep the shipment tracking number as confirmation of shipment. Please Note: Icebox will not be responsible for lost or stolen return packages. Upon receiving your return at Icebox, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered or damaged in any way, are not eligible for a return and the item will be sent back to you. Packages sent back to Icebox without a return authorization number present on the outer packaging will be refused upon arrival.

If my order is shipped outside of the US, will there be fees, duties, or taxes?

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.


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