Overview
Icebox stands behind the quality of our products with a one-year limited warranty. Extended warranty options may be available at checkout for eligible purchases. This page explains what is covered, what is not, and how to request service.
For specific questions or to initiate a warranty claim, contact our team using the information at the bottom of this page.
One-Year Limited Warranty (Product)
All Icebox products are backed by a one (1) year limited warranty from the original purchase date.
What's Covered
- Substantial manufacturing defects in materials or workmanship
- Normal wear and tear under typical use
What's NOT Covered
- Customer negligence, misuse, or accidental damage
- Incidental damage from external causes
- Diamonds larger than 0.10ct each
Icebox reserves the right to repair or replace items at its discretion.
Two-Year Extended Warranty (Optional)
For additional peace of mind, an optional two-year extended warranty is offered on eligible purchases. This extends coverage beyond the standard one-year warranty.
- Purchased at checkout as an add-on
- Typically available on higher-value orders
- Availability varies by order and item type
Note: Extended warranty pricing and eligibility may depend on cart total and item type. Options are shown at checkout when available.
Exclusions
The following are not covered under any Icebox warranty:
- Misuse, abuse, or improper care
- Modifications or repairs by third parties
- Work not performed by Icebox
- Loss or theft
- Cosmetic wear beyond normal use (scratches, tarnishing)
- Invisible set items
- Center diamond settings, prongs, or heads (repairs excluded)
How to Make a Warranty Claim
Filing a warranty claim is straightforward. Follow these steps:
Contact Icebox
Reach out with your order number and clear photos of the issue. Our team will review and confirm eligibility.
Get Return Instructions
If your claim is approved, we'll send detailed shipping and authorization instructions. Do not ship without authorization.
Inspection & Resolution
Once received, we'll inspect your item and proceed with repair or replacement. We'll keep you updated throughout the process.
Contact
For warranty questions or to start a claim, contact our team:
Looking for something specific?
Message our concierge on WhatsApp or call for quick help with availability, sizing, and shipping.
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