Shipping Options
Icebox offers secure, insured shipping for all orders. Available shipping options and prices are displayed at checkout and vary by destination, item value, and shipping method.
All shipments include tracking and insurance for your protection.
Domestic Shipping (United States)
We ship to addresses within the United States using trusted carriers. All domestic shipments include:
Discreet Packaging
Plain, unmarked packaging with no indication of jewelry or watches.
Fast & Insured
Expedited shipping with full insurance coverage for item value.
Signature Required
Adult signature required at delivery for security.
NOTE: Shipping costs are calculated based on destination, item value, and selected shipping speed. Final costs are shown at checkout.
International Shipping
We ship to select international destinations. International orders are subject to additional considerations:
IMPORTANT: Contact our concierge team before placing an international order to confirm shipping availability to your destination and discuss any special requirements.
Policy Summary
Processing and shipping times vary depending on item availability and customization requirements:
In-Stock Items
All sales are final. We do not offer cash refunds on any purchase.
Made-to-Order Items
You may exchange your item once within 14 days of your purchase date for an item of equal or greater value.
EXCHANGE FOR EQUAL OR GREATER VALUE
Full custom design projects have variable timelines depending on complexity. Your concierge will provide a detailed timeline estimate during the design consultation.
Processing times are estimates and do not include shipping transit time. Delays may occur during peak seasons or due to unforeseen circumstances.
Tracking & Delivery
Once your order ships, you'll receive tracking information to monitor your delivery.
- <strong>Tracking provided: </strong>You'll receive a tracking number via email when your order ships
- <strong>Signature required: </strong> An adult signature is required at the delivery address for all shipments
- <strong>Delivery issues: </strong> Contact our concierge team if you experience delivery problems or need assistance
CANNOT ACCEPT DELIVERY?
If you won't be available to sign for delivery, contact the shipping carrier to arrange for pickup at a local facility or to schedule a specific delivery time. Do not request packages to be left without a signature.
Processing times are estimates and do not include shipping transit time. Delays may occur during peak seasons or due to unforeseen circumstances.
Contact
For questions or concerns about this Privacy Policy, contact us:
Looking for something specific?
Message our concierge on WhatsApp or call for quick help with availability, sizing, and shipping.
Contact ConciergeFrequently Asked
Questions
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