Policy Summary
NO RETURNS OR REFUNDS
All sales are final. We do not offer cash refunds on any purchase.
ONE EXCHANGE WITHIN 14 DAYS OF PURCHASE DATE
You may exchange your item once within 14 days of your purchase date for an item of equal or greater value.
EXCHANGE FOR EQUAL OR GREATER VALUE
The replacement item must be of equal or greater value. If greater value, you'll pay the difference.
CATEGORY RESTRICTIONS APPLY.
Exchanges must follow these rules:
- Jewelry → Jewelry
- Watches → Watches or Jewelry
- Jewelry cannot be exchanged toward a watch
Exchange Requirements
To qualify for an exchange, your item must meet these requirements:
- <strong>Original receipt or order number: </strong> Proof of purchase is required
- <strong>Original condition: </strong> Items must be unworn, unaltered, and in original packaging
- <strong>Inspection required: </strong> All items are inspected upon return to verify condition
- <strong>Within 14 Days: </strong> Exchanges must be initiated within 14 days of purchase date
NOTE: Items that show signs of wear, alteration, or damage will not be accepted for exchange.
Manufacturer Issue / Ring Sizing Returns
If your item has a manufacturing defect or requires ring sizing, follow these steps:
IMPORTANT SHIPPING REQUIREMENTS
- Directly from you: You must receive an authorization number before sending any item back to us
- Directly from you: Use FedEx, UPS, or USPS with signature confirmation
- Full insurance: Insure your package for the full value of the item
- Do not disclose contents: When purchasing insurance, do not mention jewelry or watches to avoid theft risk
IMPORTANT DISCLAIMER
Icebox is not responsible for loss or damage during shipping. The customer is responsible for ensuring proper insurance and secure shipping methods.
How to Start an Exchange
Contact our team to initiate an exchange or return for manufacturer issues:
We'll send you detailed instructions, an authorization number (if applicable), and guide you through the process.
Frequently Asked Questions
Looking for something specific?
Message our concierge on WhatsApp or call for quick help with availability, sizing, and shipping.
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