Shop with confidence, all orders ship insured.Learn More.
Exchange only policy, two weeks to exchange.
Custom Design Deposit - Full Design Consultation
This $1,000 payment will be used to design your custom pendant, and it will be used as a credit towards your custom pendant. Custom design pieces start at a minimum $7,500. We will design the custom pendant for you with your input, and our custom jewelry sales professional will work with our design team to make your idea come to life!
We will show you the design and make adjustments until you're satisfied, and then we will give you the price quote in multiple sizes, to help you decide which one you would like.
The $1,000 deposit is used towards your total so it is a credit towards the pendant. Custom items take 4-6 weeks after design approval. Icebox custom pendants are made with world class technology and experience to make the best custom pieces in the market.
*Please note: If you decide not to make your pendant the sale is final and your deposit will not be returned.
Made to order - Ships 4-6 weeks after approval
Describe your concept and we will call you to get more details before sending you a design
Enjoy complimentary shipping and returns on all orders.
Will I be charged sales tax on my icebox.com purchase?
All orders within the state of Georgia are subject to 8.9% sales tax. If your order is being shipped outside of the
state of Georgia, you will not be charged sales tax.
If my order is shipped outside of the US, will there be fees, duties, or taxes?
The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges
to your international order. These additional charges required for customs clearance are the responsibility of the
recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange
for the payment of any charges that may be due.
I want my order delivered on Saturday, what should I do?
If your order is shipped on a Friday and you pay for overnight shipping, we will choose the Saturday delivery option as
a courtesy for no extra charge.
Icebox Return Policy
You may return items purchased in-store or online for an exchange towards in-stock items (of equal or greater value)
within 14 days of the receipt of the item(s). No refunds. Special orders, custom orders, and clearance/sale items are
non-returnable and considered a Final Sale. Transactions with trade-ins are non-returnable and considered a Final Sale.
Items must be returned by the purchaser in their original, unused, saleable condition (with no alterations, including
sizing or engraving) in original packaging with receipts, paperwork, documentation, watch links, etc. Shipping costs are
not refundable. To initiate a return, customers MUST contact our returns department to receive a Return Authorization
Number. You can contact us at email@example.com or by calling 404-842-0266. Items purchased in store can be exchanged
in store without a Return Authorization Number, other restrictions apply. How to Prepare a Return: Obtain a Return
Authorization Number. Please contact us at 404-842-0266 or email us at firstname.lastname@example.org in order to be issued a return
authorization number. You must write this Return Number clearly on the exterior of the package before sending it out to
us. Please note that any package sent without a Return Authorization Number written out on the outer box, will be not be
accepted. Package Your Return.
Please make sure to include all original packaging as well as any other material, which
was sent/delivered to you. Ship and Insure Your Package via USPS Registered Mail. Please make sure to use only United
States Postal Service (USPS), and not FedEx or UPS. The United States Postal Service is the only company which will
insure jewelry for over $500. Please ensure to receive a confirmation of delivery and keep the shipment tracking number
as confirmation of shipment. Ship your package only with USPS Registered Mail, insured for the total value of the item.
Please ensure to receive a confirmation of delivery, and keep the shipment tracking number as confirmation of shipment.
Please Note: Icebox will not be responsible for lost or stolen return packages. Upon receiving your return at Icebox,
the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that
have been altered or damaged in any way, are not eligible for a return and the item will be sent back to you. Packages
sent back to Icebox without a return authorization number present on the outer packaging will be refused upon arrival.
Diamonds are graded on a clarity scale based on the number, size and type of inclusions, as determined by a gemologist.
VVS: Very Very Slightly
Included - Inclusions difficult to see with 10x magnification
VS: Very Slightly Included
Inclusions seen with 10x magnification
SI Slightly Included
Inclusions easily seen with 10x magnification, but not visible through the crown with the unaided eye
I Included - Inclusions easily seen with the unaided eye
What is the "right" clarity?
Clarity, just like color and shape are mainly personal preferences and there is no "right" or "wrong" clarity.
SI clarity diamonds should not have inclusions visible to the naked eye, when viewed through the crown. While SI does
have inclusions, they are usually "eye-clean", so provide an excellent value. Any obvious inclusions can usually be seen
in our actual diamond photographs, which show the diamond at greater than 10x magnification.