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Shipping & Returns

Enjoy complimentary shipping and returns on all orders.

Will I be charged sales tax on my icebox.com purchase?

All orders within the state of Georgia are subject to 8.9% sales tax. If your order is being shipped outside of the state of Georgia, you will not be charged sales tax.

 

 

If my order is shipped outside of the US, will there be fees, duties, or taxes?

The customs office of the destination country or region may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

 

 

Icebox Return Policy

You may return items purchased in-store or online for an exchange towards in-stock items (of equal or greater value) within 14 days of the receipt of the item(s). No refunds. Special orders, custom orders, and clearance/sale items are non-returnable and considered a Final Sale. Transactions with trade-ins are non-returnable and considered a Final Sale. Items must be returned by the purchaser in their original, unused, saleable condition (with no alterations, including sizing or engraving) in original packaging with receipts, paperwork, documentation, watch links, etc. Shipping costs are not refundable. To initiate a return, customers MUST contact our returns department to receive a Return Authorization Number. You can contact us at support@icebox.com or by calling 404-842-0266. Items purchased in store can be exchanged in store without a Return Authorization Number, other restrictions apply. How to Prepare a Return: Obtain a Return Authorization Number. Please contact us at 404-842-0266 or email us at support@icebox.com in order to be issued a return authorization number. You must write this Return Number clearly on the exterior of the package before sending it out to us. Please note that any package sent without a Return Authorization Number written out on the outer box, will be not be accepted. Package Your Return.

 

Please make sure to include all original packaging as well as any other material, which was sent/delivered to you. Ship and Insure Your Package via USPS Registered Mail. Please make sure to use only United States Postal Service (USPS), and not FedEx or UPS. The United States Postal Service is the only company which will insure jewelry for over $500. Please ensure to receive a confirmation of delivery and keep the shipment tracking number as confirmation of shipment. Ship your package only with USPS Registered Mail, insured for the total value of the item. Please ensure to receive a confirmation of delivery, and keep the shipment tracking number as confirmation of shipment. Please Note: Icebox will not be responsible for lost or stolen return packages. Upon receiving your return at Icebox, the item will be reviewed by our Quality Inspection Team. Please note that items showing signs of wear or those that have been altered or damaged in any way, are not eligible for a return and the item will be sent back to you. Packages sent back to Icebox without a return authorization number present on the outer packaging will be refused upon arrival.

 

 

 

Diamond Weight Variances

CTW Range
0.02 0.01 - 0.03
0.05 0.04 - 0.06
0.1 0.07 - 0.11
0.125 0.12 - 0.16
0.2 0.17 - 0.22
0.25 0.23 - 0.28
0.33 0.29 - 0.34
0.375 0.35 - 0.45
0.5 0.46 - 0.57
0.66 0.58 - 0.69
0.75 0.7 - 0.79
0.88 0.8 - 0.9
1 0.91 - 1.15
1.25 1.16 - 1.34
1.5 1.35 - 1.65
1.75 1.66 - 1.9
2 1.91 - 2.15
2.25 2.16 - 2.34
2.5 2.35 - 2.65
2.75 2.66 - 2.9
3 2.91 - 3.15
3.25 3.16 - 3.34
3.5 3.35 - 3.65
3.75 3.66 - 3.89
4 3.91 - 4.15
4.25 4.16 - 4.34
4.5 4.35 - 4.65
4.75 4.66 - 4.9
5 4.91 - 5.25
5.5 5.26 - 5.75
6 5.76 - 6.25
6.5 6.26 - 6.75
7 6.76 - 7.25
7.5 7.26 - 7.75
8 7.76 - 8.25
8.5 8.26 - 8.75
9 8.76 - 9.25
9.5 9.26 - 9.75
10 9.76 - 10.5
11 10.51 - 11.5
12 11.51 - 12.5
13 12.51 - 13.5
14 13.51 - 14.5
15 14.51 - 15.5
16 15.51 - 16.5
17 16.51 - 17.5
18 17.51 - 18.5
19 18.51 - 19.5
20 19.51 - 20.5

Bracelets Size Chart

Measuring your bracelet's size can be really simple using a ring size chart or even a piece of string.

Inches Centimetre
6.5 16.5
7 17.8
7.5 19.0
8 20.3
8.5 21.6

Wrist Diameter

Find the perfect size for you by measuring your wrist.

1. You can use a measuring tape, strip of paper or length of string/yarn as a measurement tool.

2. Wrap one of these around your wrist where you plan to wear the bracelet and mark where it joins.

3. Lay your measuring tool on a flat surface and measure the length up to the mark.

4. Use our measurement chart to determine the closest Icebox bracelet size.

Your Bracelet Diameter

Find the perfect size for you by measuring bracelet.

measure bracelet diameter

1. Choose a bracelet that already fits your finger well.

2. Measure the interior diameter of the bracelet using millimeters (mm) as shown in the illustration.

3. Use our measurement chart to convert your result to the one you want.

Shape

The shape of a diamond encompasses its geometric outline and physical form, with each shape having unique attributes and cut specification.

Round

A classic and timeless shape, the round diamond is known for its brilliant sparkle and perfect symmetry.

Carat Total Weight

The carat (ct) is a unit of mass equal to 200 mg that is 0.2 grams which is used for measuring gemstones and pearls

0.25
4 MM
0.50
5 MM
0.75
5.7 MM
1.00
6.5 MM
1.25
6.8 MM
1.50
7.2 MM
1.75
7.6 MM
2.00
8 MM
2.25
8.4 MM
2.50
8.7 MM

Color

Diamond color refers to how clear a diamond is. Diamond color is a crucial aspect of your diamond's appearance.

K - Near colorless

The color may be visible to the unaided eye. Diamonds with a K-color grade can be a smart choice, offering excellent value for money.

Clarity

Diamond Clarity refers to the absence of inclusions and blemishes.

I1, I2, I3 - Included

Diamonds in this clarity range have inclusions that are easily visible under 10x magnification and may also be visible to the naked eye. These diamonds may have reduced brilliance and sparkle due to their inclusions.

Ring Size Chart

Measuring your ring size can be really simple using a ring size chart or even a piece of string.

4 US RING SIZE
Circumference (mm)46.8
Diameter (mm)14.9
Europe47
UKH 1/2

Determine Finger Diameter

Find the perfect ring size for you by measuring the diameter of your finger.

1. You can use a measuring tape, strip of paper or length of string/yarn as a measurement tool.

2. Wrap one of these around your finger where you plan to wear the ring and mark where it joins.

3. Lay your measuring tool on a flat surface and measure the length up to the mark using milimmeters (mm).

4. Use our measurement chart to determine the closest Icebox ring size.

Find Interior Diameter

Find the perfect ring size for you by measuring the ring diameter.

1. Choose a ring that already fits your finger well.

2. Measure the interior diameter of the ring using millimeters (mm) as shown in the illustration.

3. Use our measurement chart to determine the closest Icebox ring size.

Necklaces Size Chart

Measuring your necklaces size can be really simple using a ring size chart or even a piece of string.

Inches Centimetre
16 40.6
18 45.7
20 50.8
22 55.8
24 60.9

Find The Length

Find the perfect size for you by measuring your neck.

1. String or yarn is the best measurement tool, but you can use a measuring tape or strip of paper.

2. Place it around your neck where you plan to wear the necklace and mark where it joins.

3. Lay your measuring tool on a flat surface and measure the length up to the mark using inches (in).

4. Use our measurement chart to determine the closest Icebox necklace size.

Your Necklace Length

Find the perfect size for you by measuring necklace.

1. Take your necklace you choose for measuring

2. Fold your necklace exactly in half at its maximum length, measure the length and multiply the resulting number by two.

3. Use our measurement chart to convert your result to the one you want.

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